Refund policy

Returns and exchanges
Due to the perishable nature of our products, all sales are final.  We hope you enjoy our products but please contact us at theteaandcandlecompany@gmail.com to discuss any problems with your order.

Damages and issues
Please inspect your order upon reception and contact us immediately at theteaandcandlecompany@gmail.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.